Tours typically operate in light rain or shine. However, if heavy rain, storms, or other dangerous weather conditions occur, tours may be canceled to ensure the safety of guests and guides. In the rare event of a cancellation, you will be notified via the email or text message provided during booking.
For public tours, you are eligible for a full refund if you cancel at least 72 hours before your scheduled start time. Cancellations made with less than 72 hours’ notice are non-refundable unless you purchased “Tour Ticket Insurance” at checkout. Some specific experiences, such as the Guardian Building Tour, may offer a 48-hour window for full refunds.
Available for just $2 per ticket at checkout, this insurance allows for a reimbursement if you cannot attend due to unforeseen circumstances like illness, injury, mechanical breakdown, traffic accidents, or work requirements.
For street parking, it is recommended to use the ParkDetroit mobile app, which is monitored Monday through Saturday (7:00 am – 10:00 pm) and is free on Sundays. For structured parking near the Guardian Building, the Buhl Garage across the street typically offers weekend parking for approximately $10. You can also use tools like Parkopedia or ParkWhiz to find the best rates near your specific starting location.
If you are running behind, please call (313) 757-1283 as soon as possible. While walking tour guides may remain near the starting point for a few minutes to discuss initial landmarks, public bus and van tours must depart strictly on time, and catching up with the group is not guaranteed.
Most tour locations are fully accessible; however, historical buildings may have physical constraints. For example, visiting the lower-level vault area during the Guardian Building Tour requires descending about 25 steps with no elevator access.
Yes! Detroit Food & City Tours are designed for all ages. We’ve had tour guests tell us their teen children found the food tours engaging, and we can also create specialized history tours geared toward students ranging from elementary to high school ages.
Yes, gift cards can be purchased for any monetary amount through our website and are redeemable for any of our tour offerings.
Visit our physical Souvenir and Gift Store located inside the Guardian Building at 500 Griswold Street, Suite 250. We specialize in locally and regionally produced merchandise that celebrates the spirit of Michigan.
Absolutely. We offer three levels of group experiences: Tour Buyouts for small groups, Private Tours of our standard tours, and Custom Experiences for large groups of 150+ guests. Custom options can include team meals, local drink pairings, and exclusive access to unique Detroit spaces.
Yes, our tours typically include a scheduled restroom break for your convenience.
While pre-payment is strongly preferred to ensure your spot, occasional exceptions are made for day-of payments on the street. You must call (313) 757-1283 first to confirm that the tour is running and that there is available capacity.
While gratuities are not mandatory, they are a common way to show appreciation for your guide’s expertise and passion. Tipping is customary and greatly appreciated by our local experts.
We recommend wearing comfortable walking shoes and dressing appropriately for the local weather. If the forecast shows a chance of rain, bringing an umbrella is highly encouraged.